Are you a college student eager to gain real-world experience in retail operations and customer relationship management? The Tata Trent Internship 2025 offers a rewarding opportunity to join as a Customer Relationship Management Intern in Mumbai. With a monthly stipend of ₹10,000, a certificate of completion, and letter of recommendation, this internship paves the way for a promising career in retail and CRM.
About Tata Trent
Tata Trent is a leading retail powerhouse under the Tata Group, and its origins date back to Lakme Limited, founded in 1952. Initially operating in cosmetics, Lakme pivoted in 1998 by acquiring Littlewoods International (India), formally becoming Trent Limited. Over the years, Tata Trent has carved out a strong presence in the fashion retail space with popular brands like Westside, Zudio, and Star Bazaar.
Today, Tata Trent is synonymous with quality apparel retail across India, and its commitment to operational excellence and customer experience makes it an ideal platform for aspirants looking to break into retail management.
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Internship Overview – Customer Relationship Management Intern
As a Customer Relationship Management (CRM) Intern at Tata Trent, you will immerse yourself in the world of retail customer feedback, engagement strategies, and process optimization. This internship in Mumbai is structured to provide hands-on experience in:
- Capturing and analyzing customer feedback
- Supporting CRM processes and documentation
- Coordinating with cross-departmental teams
- Tracking key performance indicators
- Crafting strategies to enhance customer satisfaction and loyalty
Roles & Responsibilities in Detail
- Customer Feedback Collection & Response
- Gather insights through surveys, reviews, and direct interactions.
- Analyze feedback and propose actionable improvements.
- Collaborate with store teams to resolve issues promptly.
- CRM Documentation & Process Support
- Maintain and update CRM procedure manuals and SOPs.
- Help streamline customer service workflows.
- Cross-functional Coordination
- Work closely with marketing, operations, and digital teams.
- Ensure seamless execution of campaigns and CRM initiatives.
- Tracking KPIs & Performance Metrics
- Monitor CRM metrics, including NPS, customer retention, and resolution time.
- Compile weekly and monthly reports analyzing CRM trends.
- Customer Experience Enhancement
- Assist in creating training modules for store staff.
- Propose innovative customer engagement ideas to improve brand loyalty.
Internship Location & Structure
- Location: Mumbai, Maharashtra
- Duration: 3 months (flexible start and end dates)
- Stipend: ₹10,000 per month
- Certification: Certificate of Completion + Letter of Recommendation
- Application Deadline: 7th August 2025
This internship is ideal for students or fresh graduates aspiring to build a career in retail management, customer relationship, or CRM analytics.
Key Internship Highlights
| Attribute | Details |
|---|---|
| Organisation | Tata Trent (Tata Group retail subsidiary) |
| Role | Customer Relationship Management Intern |
| Location | Mumbai |
| Duration | 3 Months |
| Monthly Stipend | ₹10,000 |
| Perks | Certificate + Letter of Recommendation |
| Apply By | 7th August 2025 |
| Application Method | Online via Tata Trent Careers section |
| Domains Covered | CRM, feedback analysis, cross-functional coordination, retail |
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Why You Should Apply
1. Hands-on Retail CRM Experience
Gain firsthand experience in collecting customer feedback and implementing CRM initiatives in a leading retail environment.
2. Skill Enhancement
Develop abilities in data analysis, customer engagement, reporting, and collaboration—skills in high demand across industries.
3. Strategic, Cross-Functional Exposure
Understand how marketing, operations, and customer service functions interlink in creating optimal customer experiences.
4. Professional Mentorship
Work alongside experienced professionals, gaining insights and career guidance during and beyond the internship.
5. Resume & Career Boost
A position at Tata Trent, combined with a recommendation letter, significantly strengthens your professional profile.
Who Is This Internship For?
This internship is perfect for:
- Undergraduate or postgraduate students across any stream
- Commerce, management, or retail industry enthusiasts
- Individuals with basic skills in MS Excel, PowerPoint, and email communication
- Students keen to begin a career in CRM, retail operations, or customer engagement
- Individuals passionate about delivering exceptional customer experiences
Application Process – How to Apply
- Visit the Tata Trent Careers Portal
Head to the official Tata Trent website and search for the Customer Relationship Management Intern 2025 listing. - Submit Your Application Online
Fill out the form with personal, academic, and contact details. Upload your updated resume. - Selection and Shortlisting
Candidates with relevant qualifications and eagerness to learn will be shortlisted. - Online Interview/Round
Shortlisted candidates may undergo rounds including behavioral and situational interviews. - Offer and Onboarding
Selected interns receive onboarding instructions and internship start dates.
Pro Tip: Apply early, as these positions are highly sought-after.
Career Impact & Future Prospects
Completing the Tata Trent CRM Internship offers long-term benefits:
- Entry into Retail & CRM Roles: Builds foundation for roles like CRM Executive, Retail Manager, or Customer Insights Analyst
- Skill Acquisition: Boosts expertise in customer data analytics, soft skills, and inter-departmental coordination
- Networking: Connect with experienced professionals and expand your industry network
- Potential Future Opportunities: High-performing interns may be considered for full-time roles at Tata Trent or other Tata Group entities
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Final Thoughts
The Tata Trent Internship 2025 as a Customer Relationship Management Intern is an ideal opportunity for students aiming to gain practical experience in retail operations, CRM, and stakeholder coordination. With a monthly ₹10,000 stipend, hands-on tasks, mentorship, and visibility in Mumbai, this internship stands out as a value-driven stepping-stone in your career.
Don’t miss your chance—apply before 7th August 2025 through the official Tata Trent careers page. Prepare to elevate your skills, build a stellar resume, and launch your professional journey.
